So If You Are Someone Who Has

Job description:

We are looking for a Call Center Representative who can book qualified appointments for customers who are interesting in going solar! The representative must have a positive and upbeat attitude!

You will answer incoming calls from customers who want to book appointments. You will be a member of the primary contact team for consumers interested in the product we offer (solar).

This position pays hourly and includes commissions as well!

Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication “scripts”
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills:

• Previous experience in a call center is a must
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively